Privacy Policy

Last updated: September 11, 2025

This Privacy Policy describes how Mellanon Leatherworks ("we", "us", "our") collects, uses, discloses, and protects personal information when you use our online platform ("our site" or "this service"). Our business address is 127 Porto Arabia Drive, The Pearl, Doha, Doha Municipality, Qatar. For questions, you may contact us at info@mellanon.run.

This document is intended to be a clear, general-purpose explanation of our practices. It is not legal advice.

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our site.

Personal information you provide: name, email address, postal address, phone number, payment details, order information, and any other information you choose to provide when contacting us, creating an account, or placing an order.
Automatically collected information: usage data (pages visited, time on page), device and browser information, IP addresses, and analytics data collected through cookies and similar technologies.
Communications: records of your correspondence with customer support and other messages you send to us.

2. How We Use Your Information

We use personal data for the following purposes:

To provide, operate, and maintain our site and services, including processing orders and payments.
To communicate with you about orders, updates, promotions, and changes to policies or terms.
To respond to your inquiries and provide customer support.
To personalize and improve our services, site experience, and content.
To detect, prevent, and address technical issues, fraud, and security incidents.
To comply with legal obligations and enforce our terms and policies.

3. Legal Bases for Processing (Where Applicable)

Where required by applicable law, our processing of personal data is based on one or more of the following legal grounds:

Performance of a contract (e.g., to fulfill orders).
Consent (when you have provided it for specific purposes, such as marketing communications).
Legitimate interests (e.g., to analyze and improve our service, prevent fraud, or for business operations), provided such interests do not override your rights.
Compliance with legal obligations.

4. Cookies and Similar Technologies

We and our third-party partners use cookies, web beacons, and similar technologies to provide and improve our services, analyze usage, and personalize content. Cookies may be:

Essential: required for site functionality and to process transactions.
Performance: used to analyze site usage and enhance performance.
Functional: used to remember preferences and settings.
Advertising/Targeting: used to deliver relevant ads and measure campaign effectiveness.

You can manage cookie preferences through your browser settings and, where available on our site, via a cookie preference tool. Disabling certain cookies may affect site functionality.

5. Sharing and Disclosure

We do not sell your personal data. We may share personal information in limited circumstances, including:

With service providers and partners who perform services on our behalf (payment processors, hosting, fulfillment, analytics).
To comply with legal obligations, respond to lawful requests from public authorities, or defend our rights.
In connection with a corporate transaction such as a merger, acquisition, sale of assets, or bankruptcy — in which case we will strive to notify affected users.
With your consent or at your direction.

6. Data Retention and Security

We retain personal information only as long as necessary to provide our services, fulfill the purposes described in this policy, or as required by law. Retention periods vary by data type and purpose.

We implement administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. If you believe your data has been compromised, contact us promptly at info@mellanon.run.

7. Your Rights and Choices

Subject to local law, you may have rights regarding your personal data, including:

The right to access or obtain a copy of personal information we hold about you.
The right to correct inaccurate or incomplete information.
The right to request deletion of personal information, subject to legal exceptions.
The right to object to or restrict certain processing activities.
The right to withdraw consent where processing is based on consent.
The right to receive a machine-readable copy of your data where applicable.

To exercise your rights, contact us at info@mellanon.run. We may request information to verify your identity before fulfilling requests.

8. Third-Party Links and Services

Our site may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of third parties. Review their privacy policies before providing personal information.

9. Children

Our site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on our site with a revised date. Continued use of the service after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact:

Mellanon Leatherworks
127 Porto Arabia Drive, The Pearl,
Doha, Doha Municipality, Qatar
Email: info@mellanon.run

This Privacy Policy is provided as a general template and does not constitute legal advice. For specific legal guidance, consult qualified counsel.